Privacy & Cookies
Restored Lives (“We”, “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
For the purpose of the General Data Protection Regulation (“GDPR”) or the Data Protection Act 1998, the Data Controller is Restored Lives (charity no.1152381).
Your Personal Information
Information We Collect From You
We collect and process some or all of the following types of information from you in the course of your use of our website or your involvement in our courses or similar services:
- Information that you provide by filling in forms on the Website or as part of the registration process for our events, programmes or newsletters
- Personal details such as name, email address, address or any information you input when using our Website, completing our survey forms and using our Services
- Records of correspondence when you contact Us
- Survey responses for research purposes (voluntary)
- Details of your visits to the Website including traffic data, location data, weblogs and other communication data
Uses Made of Your Information
Lawful Basis for Processing
We rely on your consent as provided when you enter your details or otherwise sign up to using our Services as the lawful basis on which We collect and use your personal data.
If We enter into a contract with you, We rely on performance of a contract as the lawful basis on which We collect and use your personal data.
We may also rely on legitimate interests as the lawful basis on which We collect and use your personal data. Our legitimate interests are supporting people through separation and divorce, creating and delivering a course and resources to do this and campaigning to reform the divorce process to reduce its harm on children, families and wider society.
Purposes of Processing
We use information held about you in the following ways:
- To provide you with our services, which may include connecting you with relevant organisations such as charities, churches and professional service providers
- To ensure that content on the Website is presented effectively for you and your device
- To provide you with information and details of events that you request or which may interest you
- To carry out our obligations arising from any contracts between you and Us
- To allow you to participate in interactive features (including WhatsApp groups during courses)
- To notify you about changes to our service
- To carry out research and measure our impact and effectiveness
Marketing
We may use your information to notify you about goods or services which may be of interest to you. We will contact you by electronic means (email, WhatsApp) only if you have consented or where we have a lawful, legitimate interest in doing so. You can opt out at any time by unsubscribing or contacting us directly.
Disclosure of Your Information
We routinely disclose your personal data to third parties as follows:
- Third party service providers, agents, subcontractors and associated organisations to complete tasks and provide services on our behalf
- Course leaders and churches/community groups who host our courses
We may also disclose your personal data to third parties:
- If required by legal obligation
- To protect Our rights, property, or safety
- To selected third parties with your express consent
Storing Your Personal Data
Security
We take appropriate measures to ensure personal data is kept secure, including security measures to prevent accidental loss or unauthorised access. We limit access to those with genuine business need and all staff are subject to confidentiality duties.
We have procedures to deal with suspected data security breaches and will notify you and regulators where legally required.
How Long We Keep Your Personal Data
We will hold your contact details for five years from the last point of contact, unless there is a statutory requirement to retain it for longer.
Where We Store Your Personal Data
Data may be transferred to and stored outside the European Economic Area (EEA). Such transfers will be subject to appropriate safeguards designed to protect your privacy rights.
Your Rights
Under the General Data Protection Regulation you have rights to:
- Access your personal data
- Require correction of mistakes in your information
- Require erasure of personal data in certain situations
- Receive personal data in a structured, machine-readable format
- Object to processing for direct marketing
- Object to automated decision-making
- Restrict our processing in certain circumstances
- Claim compensation for damages
To exercise any of these rights, please email us at [email protected]
How to Complain
We hope to resolve any query or concern about our use of your information. You also have the right to lodge a complaint with the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to Our Privacy Policy
We reserve the right to modify this Policy at any time. Changes will be notified via the Website. Your continued use constitutes acceptance of the varied policy.
Information About Our Use of Cookies and IP Addresses
We may collect information about your device including IP address, operating system and browser type for systems administration. This statistical data does not identify individuals but may be used with your personal data to track service usage.
Cookie Types We Use
Our Website uses cookies to improve your experience:
Analytical cookies – Allow us to count visitors and see how they move around the Website to help us improve functionality
Strictly necessary cookies – Required for website operation, including secure areas and e-billing services
Functionality cookies – Recognise returning visitors to personalise content and remember preferences
Targeting cookies – Record your visit to make our Website and communications more relevant to your interests
You may block cookies through your browser settings, though this may prevent access to parts of the Website.
Contact
All questions, comments and requests regarding this Privacy and Cookies Policy should be sent by email to: [email protected]